We're here to assist you with any questions, issues, or feedback about Clearo.
Tap the button below to send us an email. We typically respond within 24 hours on business days.
Send EmailYes. Clearo processes all your photos, videos, and contacts entirely on your device. Your personal files are never uploaded to any server.
Go to Settings > [Your Name] > Subscriptions on your iPhone, then select Clearo and tap "Cancel Subscription." You will retain access until the end of your current billing period.
Yes. Open Clearo on your new device, go to the Pro screen, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID used for the original purchase.
Clearo needs access to your photo library to scan and analyze your media files for duplicates, similar images, and large files. All analysis is performed locally on your device.
Files deleted through Clearo are moved to the "Recently Deleted" album in your Photos app, where they remain for 30 days. You can recover them from there.
Refunds are processed by Apple. Visit reportaproblem.apple.com to submit a refund request.
Clearo uses advanced perceptual hashing algorithms to detect duplicates. Some files with very minor visual differences may not be flagged. We continuously improve our detection accuracy with updates.